Bridging the Staffing Divide in Tourism and Hospitality
In the fast-moving world of tourism, hospitality, and service, one problem quietly drains productivity and profit every day: staffing gaps. Whether it’s a last-minute cancellation, a no-show during peak hours, or a sudden surge in guest volume, even the best-run businesses struggle to keep shifts filled. That’s where ServiceGaps comes in — a new, smarter way to manage your team, fill shifts, and keep operations running smoothly.
ServiceGaps isn’t another job board. It’s a real-time shift management platform designed for the industries that never stand still — hotels, restaurants, tour operators, event organizers, and more. Built from the ground up to address Canada’s tourism staffing challenges, ServiceGaps helps employers and employees collaborate, stay flexible, and get rewarded for teamwork.
With ServiceGaps, employers can view and manage their entire workforce from one dashboard. Add employees, assign shifts, and track labor costs — all in real time. The platform’s shared group calendar makes it simple to see who’s available, who’s working, and where gaps exist. If an employee can’t make a shift, another team member can request to cover it — keeping the business fully staffed without the back-and-forth chaos.
For employees, ServiceGaps creates clarity and empowerment. Workers can view upcoming shifts, claim open slots, and even swap shifts with colleagues — all within the app. They can also track predicted earnings and stay updated on approvals, giving them a sense of control and fairness that’s often missing in temporary or shift-based work.
What makes ServiceGaps stand out is its commitment to collaboration and transparency. Instead of top-down scheduling, it encourages teamwork. Instead of last-minute scrambles, it uses smart tools — and soon, AI-driven insights — to anticipate gaps and optimize staffing before problems arise.
As ServiceGaps moves toward its Beta phase, AI features will begin to support managers by suggesting the best coverage combinations and optimizing costs. Imagine a tool that not only shows you where the gaps are but also helps you fill them intelligently.
In a world where every hour counts, ServiceGaps aims to make staffing simple, fair, and adaptive — for both sides of the workforce.
Stay tuned as we continue developing features that will redefine how the service industry manages its most valuable resource: people.
ServiceGaps — Bridging the workforce divide, one shift at a time.